Complaints and Disciplinary Procedure

This constitutes the STAFF2U LTD formal Complaints Procedure for clients and candidates and operates in conjunction with our Terms of Business, Child Protection and Safer Recruitment policies.

 If you wish to make a complaint, please get in touch your dedicated Consultant. Depending on the nature and severity of the complaint, your consultant will either: 
• Deal with the issue to your immediate satisfaction
• Ask you to put the complaint in writing
• Refer you immediately to the relevant Manager 

1. For every complaint made we will respond either verbally or in writing within 24 hours.
2. Any issue still not resolved will be passed to a Senior Manager who will respond within 24 hours.
3. Any issue still not resolved will be passed to a director who will respond within 24 hours.
4. If a complaint has involved unacceptable behaviour by a member of staff supplied by STAFF2U LTD and further action is agreed, the company will provide a full written account to LADO, NCTL (if applicable), DBS (if applicable), the police (if applicable). 

It is our aim to satisfy any complaint as quickly and effectively as possible.

If referrals include any of the points from section 4 above, the following links provide extra guidance and referral forms to:
NCTL https://www.gov.uk/ DBS
https://www.gov.uk/government/publications/dbs-referrals-form-and-guidance